As the result of our well-organized delivery system, we are able to guarantee fast delivery of orders. Almost all of the items in our extensive product range are stocked and readily available which ensures that they can be delivered quickly. The products always reach our clients via the shortest possible route and the customer’s special wishes can be accommodated. We supply the products within 24-72 hours from Germany office to whole Europe tax and duty free,from United Arab Emirates office to Middle East and from USA office to North America and Canada*.
Close contact with our customers is extremely important to us. For this reason, we exhibit at trade fairs and international hair transplant conferences and workshops all over the world. Our team of engineers and doctors continuously take advice from surgeons in workshops and conferences and improve our quality.
We at Scahrf aim to process and dispatch your order within 24 hours once the order is confirmed. You are requested to be available on the provided contact number so our team can reach you.
Please note that if the item(s) on your order are unfit for dispatch due to quality or any other reason, they will not be shipped or will be shipped partially. You will be informed via phone or email in case a shipment is delayed due to any given reason.
All orders are verified via telephone or email before dispatching. However, in case of repeat customers, Clearance sale and other promotions orders may be processed without telephonic verification.
The estimated average delivery time in turkey is 2 to 4 working days (Please note that during sale delivery time may exceed due to high volume order log)
The estimated delivery time for international order is 3 to 7 working days after the order has been dispatched.
The tracking number you receive from us in an Order Status email can be used to track the order on TNT, FEDEX USPS orDHL’s website.
Charges for all international delivery vary from country to country depending upon city, state, country and locality. To calculate shipment charges you can select any product and checkout with your delivery address to calculate the estimated delivery charges (doesn’t include any taxes & duties).
Taxes & Duties:
Please note that international orders may be subject to taxes & duties and will be responsibility of the customer. Any applicable duties or fees will be collected at the time of order delivery.
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Return Policy: 7-Day Satisfaction Guarantee
Thank you for shopping with Scharf instruments. We strive to provide high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery.
Conditions for Return:
- Timeframe: Returns must be initiated within 7 days of the delivery date.
- Product Condition: The item must be unused, in its original packaging, and in the same condition as received.
- Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required for all returns.
How to Initiate a Return:
- Contact our Customer Service team at [Customer Service Email/Phone] to inform us of your intention to return the item.
- Provide the following information:
- Order number
- Reason for return
- Condition of the item
- Once your return is approved, we will provide you with instructions on how to return the item.
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method to ensure that the return is received.
- Upon receiving the returned item and verifying its condition, we will initiate the refund process.
- Refunds will be processed to the original payment method within [number of business days] business days.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
- Returns without prior notification or that do not meet the specified conditions may be subject to refusal or additional fees.
Write us at email@example.com or whatsapp:+12403302837